The people running the majority of internet services have used a combination of monopolies and a cartel-like commitment to growth-at-all-costs thinking to make war with the user, turning the customer into something between a lab rat and an unpaid intern, with the goal to juice as much value from the interaction as possible. To be clear, tech has always had an avaricious streak, and it would be naive to suggest otherwise, but this moment feels different. I’m stunned by the extremes tech companies are going to extract value from customers, but also by the insidious way they’ve gradually degraded their products.
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we are in the midst of the largest-scale ecological disaster of our time, because almost every single interaction with technology, which is required to live in modern society, has become actively adversarial to the user. These issues hit everything we do, all the time, a constant onslaught of interference, and I believe it’s so much bigger than just social media and algorithms — though they’re a big part of it, of course.
In plain terms, everybody is being fucked with constantly in tiny little ways by most apps and services, and I believe that billions of people being fucked with at once in all of these ways has profound psychological and social consequences that we’re not meaningfully discussing.
The average person’s experience with technology is one so aggressive and violative that I believe it leaves billions of people with a consistent low-grade trauma. We seem, as a society, capable of understanding that social media can hurt us, unsettle us, or make us feel crazed and angry, but I think it’s time to accept that the rest of the tech ecosystem undermines our wellbeing in an equally-insidious way. And most people don’t know it’s happening, because everybody has accepted deeply shitty conditions for the last ten years.